Double lines cutout

Can anyone help with this problem? When I upload a hand drawn picture using the camera when I go to cut out only the white parts it shows double lines and cuts 2 different lines? I’ve tried only clicking on the outside lines and just inside lines and it still double cuts. Any suggestion’s?

Maybe this will help: Glowforge Interface - Using the Trace Tool 🤔

The problem is that a line has an outside edge and an inside edge. The Glowforge sees both.

Thank you!

I see that the community has provided some good advice on the next best steps. I’ll keep this thread open a little longer, and see if any of those steps helped. Let us know how it goes!

Good morning,We are still having issues with double lines using the camera to upload a hand drawn pic.Thank you,Cynthia

Are you using the trace tool?

I’m sorry to hear you are still getting double lines when using the trace feature.

Can you send a photo of the drawing you are trying to print out?

Also, can you tell me the date and time of the print so I can extract logs and review them?

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