Well, it would seem I didn’t actually have a problem, as at 12:10 EST on 5/21 I was matched with two separate people to make earsavers, each for the full amount of earsavers I signed up for. I immediately emailed earsavers@glowforge.com. I haven’t heard back yet.
A few minutes ago (6:38 EST 5/21), I was matched a third time, equaling the number of failed attempts + successful attempt I made trying to sign up to make earsavers. I don’t have enough plastic to deliver more than one order.
I would very much appreciate help in sorting out these extra matches!
That is a super generous offer! Thank you!
I’d be happy to send them to you. It’s a total of 2000 extra in south New Jersey divided over two orders.
I’ll wait until Glowforge officially responds to send any information though, if you don’t mind. I would be nervous sharing names and addresses of recipients without official permission.
This happened with me when they first launched it. I was matched with one person, but another person emailed me and told me they were matched with me, even though I never received their information.
Luckily I had enough acrylic at the time, so I took care of both orders right there. But then a few days later I got matched again with another person, even though I completed my promised amount.
I emailed Glowforge, but I also emailed the person I was matched with asking if they still needed them, because I thought there was an error but I could fill it if she needed them. She told me that someone had already completed the order that she requested, and Glowforge responded a few days later saying sorry for the mix-up, I had completed my promised amount and that they would match the person up with someone else and make sure my info wasn’t duplicated in there.
They might have a similar response to you, and it’s possible the extra order has been filled already.