Can you please check with your team? You refunded me a full purchase price of a pro and confirmed that it was received…but now your team is again saying I didn’t return the machine…AGAIN.
I’m beyond tired of dealing with this mess. Please check the tracking and you’ll see it’s been returned. I have emails showing it was returned and apologies from your team for sending me the wrong shipping labels, accusing me of not returning it previously, and a message saying your team will resolve this without involving me since it was their error. This has been a nightmare and I’d like a resolution quickly. I forwarded the confirmation email to support showing that an agent said machines (plural) were received and that a full refund was processed.