I have my order made on Nov 2015, with today’s date 5 Oct 2018. It is almost 3 years!
I think I have been patient enough for like a $6k purchase and wait for 3 years and still waiting.
Since there was a shipping forecast, I saw May 2018, then July 2018, then November 2018, then now Feb 2019 and that is super unacceptable, given it is already in production and sales available on Amazon.
Mine is an international order, but really I do not mind getting a US machine delivered by UPS/DHL or any carrier. How is that possible that some new purchase can be delivered in days/week, but mine for 3 YEARS?
Over the time, I have tried to do different emails, 3 to be specific. What I get back is just saying “if you don’t want to wait, then refund, we don’t care”.
And on 22 Sept, I sent my 4th email to followup my order, on 27th I got a reply from Rita C repeating whats the forecast say the delivery has been taken long than we thought. I replied for more details, and today 5 Oct, I got nothing back.
I thought the logistics for the machine went wrong, but I never expect the email system also went wrong for glowforge. So I am trying the forum, and hopefully someone will be reading this, and not replying “Oh, yes, sorry, something went wrong” & “If you want, you can refund, I don’t care. We have had well used your startup money, and we have enough now that we don’t need yours anymore”