This stated happening a couple days ago and I have since followed all of the instructions to clean all of the lenses, parts, etc. a couple times to make sure I didn’t miss something or put something back wrong. I can’t seem to get it working right though. I also checked other threads for clues but have had no luck This is a plus machine.
When engraving the machine creates a duplicate “shadow” for some reason and doesn’t cut all the way through on proof grade medium draft board. The only way I can get a clean cut on draftboard is to slow it down from the default settings but I can’t get the engraving to work properly anymore.