Can you post pictures of the front and back of your air assist? Sometimes gunk gets into the slide that’s hard to see but easy for it to slow the blades. Also, make sure the connectors are all slid in firmly with no bent pins. The term “deep clean” gives all of us shudders since SO many folks manage to dislodge things when they do that. Fingers crossed it’s something easy!
Hi @glasmom17! I am sorry to hear about the air assist alerts your Glowforge has been experiencing lately. I am happy to help troubleshoot.
Thank you so much for following the instructions to clean your air assist fan as a first step! As a next step, I’d like to take a closer look at a few areas of your Glowforge. Could you please do the following:
Check the four contact points on the bottom of the printer head. Press down gently on each of them and let me know if any of them fail to spring back up when released.
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Take a photo of the back of the printer head similar to the one below and send it to us:
Just a thought. There is a sensor that says your fan is running and all goes through the white cable that plugs in to the carriage plate. So that plug and receiver should be checked carefully too. I had not realized that magnets will mess up the fan and the (at that time new) sensor caught what was happening.
Just a question, are you using magnets to hold your material down? If you are, the magnets will interfere with the air assist fan if the fans moves directly over the magnet. I had this same problem, a couple of times, but since I made sure the magnets are nowhere near the travel of the air assist fan, the problems have gone away.
Danielle. W
I have tried everything, cleaning, reseating, checked for magnets, removed crumb tray, tried printing multiple different prints, there seems to be no physical reason for the error. Please advise.
I am not sure where the sensor is but it could be shut off on your machine only. I had mine shut off just before I discovered the issue with magnets, as I would rather the specific job finish and then address the issue. Since getting rid of the magnets the issue has not returned, however.
My name is Mercedes and I’m part of the Technical team here at Glowforge and I’ll be helping you troubleshoot today. The forum folks have really steered you in the right direction! You have provided all the photos and information I needed to move this forward to our Senior Engineering team to take a second look at.
I just wanted to provide you an update, so you know that we are looking into this and we should get back to you with a solution shortly!