Error: an Error occurred on your glowforge

[caitkowen]

If anyone has advice on how to fix this error message:

“An error occurred on your Glowforge. Please refresh your browser before printing. It may also help to turn your Glowforge off and then on again.”

I have done the following already:

1. turned off my glowforge and turned it back on
2. unplugged my glowforge and flushed my cache
3. tried using a different web browser
4. restarted my computer
5. removed the printer head and reattached
6. attempted printing glowforge provided art

I am getting this error any time I try to focus my printer. Any help would be greatly appreciated as I am getting very frustrated and very behind in work. Thanks!

[dan84]

Have you cleaned the windows on the bottom of the print head that make the autofocus work?

Clean Your Glowforge

[jeanl4]

Help, my software is on broken iPad…I need new software to sell the glowforge or can I sell without software and new purchaser can download his own?

[dan84]

The Glowforge does not come with or use any software. It is controlled through a web browser.

Change the Owner of Your Glowforge

[kjf2654]

I have done the same as you. If I start the app it will run for 30 seconds, show an “Unexpected error” and then restart. I am currently using Chrome but have tried other browsers.