I have done everything that they suggest to trouble shoot this myself, over & over again; then my husband tried with no luck. Keeps saying camera didn’t take a picture. Try…
Any suggestions:
i am literally going thru the same thing right now and cant seem to get it to work again 
messaged support but no answer
Have you tried it with material in the bed? The black background of the grate sometimes messes with the image capture.
Yes I even had proof grade material.
Check the cable connections from the camera back down the lid.
There is a connector just to the left of camera
There is a connector of that cable on the left of the lid
There is a connector at the base of the left lid
There is a connector onto the mini board at the back right
Have you recently cleaned the lid? Is there moisture in any of the connectors?
I cleaned it after the problem started. I would think if moisture had gotten in it that it would have dried up in 24hrs, but I don’t know.
Hello @pamtobias10,
I see that you’ve also emailed us about this issue and I’ve just sent a response to you there. To avoid duplicate communication, I’m going to close this thread and will continue working with you over email.