I just attempted to upload a rather complex file with a variety of steps and image types and didn’t get a problem, so I think you will need to look at your file and your internet connection to resolve this issue.
200mbs download and 10mbs upload. WiFi is stable enough for gaming and video without drops. Uploads to other file storage services work fine and this error occurs when uploading to the glowforge servers, so the WiFi connection to the Glowforge itself is irrelevant (you can still upload a design when it’s powered off)
I downloaded the file from your original post and uploaded it to a new project with no problems. It took a little while but it uploaded fine.
I suspect that your internet connection may be to blame, speed or otherwise. It could be that the upload dropped a few packets or there is a link between your PC and the GF server that isn’t perfectly stable.
So not the GF server, not a problem with the file. I think that it is likely the error message told you exactly what happened - there was an error with the upload that the GF server received. By telling you to try again later the server is saying that it is likely a connection instability issue which may be resolved by giving a little time and trying again.
I can see why you think the other network traffic working means it’s a GF side issue, but gaming and video local clients both have buffering systems built in to minimize network stability issues being visible to the user and Dropbox will just keep trying and trying. GF for some reason doesn’t seem to. (Advertised or even measured up/download speeds don’t speak to constancy of throughput stability, especially if a network supports multiple devices)
I’m so sorry to hear that you’re running into trouble, but I’d be more than happy to assist.
Based on the design you provided, the trouble may be related to the complexity of the design. I’d like to take a look at the design file to see if we can help resolve the snag. Could you please upload the design to this thread for us to review?
Once we can review the file, we’ll send over any additional steps.
What I uploaded was the design file. I just wanted to engrave that image. Are complex photos a problem for Glowforge? If so, what makes a photo “complex?”
Thank you for confirming that the exact image is the one you were attempting to upload, and not a design file from illustrator or inkscape.
I’ve download the image, and uploaded it via the Glowforge App. I did not run into the same error, and I was able to prep the image to print.
I know that you’ve mentioned that the trouble seems to occur when creating a “new project” and uploading this file. Is it only occurring with this particular image, or any file you attempt to upload in this manner?
When the issue is happening it seems to affect all uploads to GlowForge’s servers. I can upload to other services (Dropbox, Google Drive, Wordpress, etc) without issue.
If it happens again I will plug directly into the router to see if it is WiFI only.
Thank you for updating us. I’m sorry that this has continued to occur. I sincerely apologize for the delay in response.
It can be difficult to narrow down snags regarding uploads, without multiple instances of it occurring. I’d like to see if we can capture a more exact date and time of when this happens, and see if we can extract some logs to review the behavior you are seeing.
Could you let us know the next time this occurs, with the date and time so we can investigate deeper?
Using a direct connection vs a Wi-Fi connection may yield a more consistent connection, so please let us know if this changes any of the behavior.
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.
