I sent an email to Glowforge yesterday but haven’t gotten a response yet.
I’ve been having issues off and on for a couple of days. Sunday, I was having issues with the print being around an inch off of where it was on the screen, over and over again. After tying a few times I got the ‘your glowforge has an error restart the machine or refresh your browser’ so I refreshed to no avail and restarted. I got the message again pretty much immediately and restarted a second time. Print was lining up again. A couple of hours later I was getting the error messages again. In total I think I had to restart because of the messages around 5 times. Later in the day it started making a very loud grinding noise during startup - this is not the first time it has happened. It also got stuck on focusing for around 10 minutes at one point so I restarted the machine for that as well. I turned off the machine, moved the head back to the back left corner and restarted and everything was fine.
Then yesterday morning it made the terrible grinding sound during a print. The whole print head carriage was crooked in the machine and printing at an angle. I again turned off the machine and moved the print head back to the right spot. It print mostly ok after that. One thing I cut and engraved somehow cut crooked - I mean like its the front and back of a journal and it’s the same size/shape and one cut skewed, it’s not salvageable. While that print was fully on the board in the app, part of it didn’t actually cut on the board so that was a ruined 45 min cut/engrave.
I’ve been running into the error messages over the last week or two, it’s just becoming more and more frequent.
I cleaned all of the lenses and camera on Saturday, again on Sunday when it was having issues lining up correctly, and then again yesterday when it printed off again.
I’m not sure what’s going on with it, it’s not constant, but it’s getting frequent enough that I’m getting concerned about my business.