I was wondering, how did support workout your problem? I have already opened up a ticket through mail, but I was wondering how others in the EU were treated by support? I mean the time difference is one thing, but what if the machine is broken?
Last night (10 pm) I got an email from support back to reset modem, routers and other machines and to download the glowforge log. I checked the logs myself and I noticed two errors, one coolant flow error. (But this was a fluke I think as it never reappeared again) and a lid camera error. Not receiving any image. I decided to pry open the ribbon cable connector on both sides and clean them. After reinstalling the ribbon cable and turning the machine back on I had my dr Frankenstein moment. The head started moving and is now happy burning woods again.
Still no word from support after last night. I would like to see what they recommend doing.
Haha! That’s funny! We all know that feeling. Good job.
No word from support since the first reply and the machine stopped working again. The gantry moved after a few attempts but the head did nothing. I cleaned the ribbon contacts again to see if I could get it back to do something again. It’s frustrating. The machine connects to the laptop as it registers lid open/ lid closed-calibrating.
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.