Ordered Glowforge Pro on December 13, 2020. Delivery date was January 7 2021.
It is now January 19th and no Glowforge. Not only no Glowforge but customer service cant even give me an expected date but " early February". Incidently that’s the same date they have been giving people ordering in the past few days !!!
I have already made two payments on affirm for a machine I don’t have !!!
Michael B (Glowforge)
Jan 13, 2021, 6:24 PM PST
First, I want to apologize for our delay. You’ve put your trust in us to deliver an amazing product and there still isn’t a Glowforge on your desk. You have every right to be upset with us. It’s on us to deliver what you ordered and we know the only way to make things right is to put a Glowforge on your desk. The team is working every minute to do exactly that.
I checked in with our logistics team and don’t have a precise ship date for your Glowforge order. I’ve confirmed that we’ve prioritized your order with our fulfillment center, and we’ll send your Glowforge to you by early February. As soon as your order ships, we’ll email you tracking information so you’ll know exactly when to expect delivery.
How do run a business that cant estimate a firm delivery date unless their is something disingenuous about the operation. Clearly something isn’t working internally at glowforge but hey they are soooo excited for you to get you wonderful glowforge !!! Just not sure when lol
I’ve saved this post because I’m sure the admin will delete it to save the mythology of GlowWorld but I have saved a copy for dissemination elsewhere and everywhere.