One hundred percent this. I’m all for being helpful but discourse has proven to be not so great as a searchable resource. As such everyone asks the same things and it’s definitely a drain on all of us.
While we have (and should have) the matrix, it is also a jungle full of inconsistent styles and with very little organization. As a new user I was always looking for a more authoritative-sounding resource.
I’ve been calling for an officially curated help section for a while, I totally agree that it’s time, if not overdue.