I have a feature request… I think its been requested before, but I’ll try again. I sense that the software side of the house is still in beta. In fact it feels a bit more like alpha. When I bought my Glowforge on day 7, I knew it was risky and I knew I was dealing with a startup that might give spotty service. That was ok with me. And I’ve waited patiently just like everybody else. In fact, I think that the average Glowforger is pretty patient. Though with the tremendous outpouring of purchasers, I was hoping that problems that could be solved by throwing money at them (like programing) would get solved quickly. Hmmmm… But Glowforgers are still of the mindset that this is a group project, and us early purchasers are really beta testers.
With that in mind, there are some things that Glowforge could do to make our lives easier. It would be great if there were some scripts running on the servers (I’m guessing that they are already there) that could give us some usage statistics and error statistics. A regular system status report. It would give us an idea if we are having a problem with our individual machines, or if the problems are server side. Right now, we don’t have a clue. And I really don’t want to sit around trying every iteration of what could be causing the problem if the problem is just a glitch in the server. Even if there were days where the scripts were showing things mainly not working, it would be so much nicer if we didn’t have to wonder if it was something we did, or something that just can’t be fixed at the moment.
Also, when our machines go into calibration, is it really our machines? Or something in the server? I’m sure there are some pretty interesting statistics that we could look at that would make us all feel a little better.