Its been about 5 days since my problem started and I’ve gotten no help from support. Just an email saying “we’re looking into it”. I have lost 5 days of work and have tons of orders that need to ship out by Monday. I know many other owners are having the same problem with designs not rendering and its becoming frustrating at this point. I have troubleshooted my Mac and glowforge many times. I’m at a loss of what to do. SUPPORT PLEASE HELP YOUR MAKERS WITH THIS PROBLEM.
None of your files work?
All of my most used files will not load.
Last I heard was that this issue had been resolved. Have you closed your browser and reopened the app?
I guess the solution hasn’t reached me yet? Ive already reopened several times, nothing is working
Have you tried clearing your browser cache?
Yes, nothing has worked.
Could you send me the link where it was solved? Maybe I’m missing something.
No, you’re probably not missing anything. Honestly, I’m not sure where I saw it…sorry. Just hang in there and I’m sure support will help you, soon.
If this is an outage many people are seeing they should start a topic with detailed information also so support can get more information. If they are thinking its a single issue and are just looking at your info seeing a wide spread outage might have them look in a different direction for a faster resolution.
The issue @Xabbess might be thinking of was closed in many P&S threads and posted on the status page…
Errors while using the Glowforge App
Resolved - Customers experienced issues interacting with the designs in the Glowforge App. The issue has been resolved since 10:11 AM PDT. Please refresh the Glowforge app in your browser if you’re still having trouble scaling or moving designs in the app,
Aug 5, 10:26 PDTInvestigating - We’re investigating an issue that may interfere with using the Glowforge App. We’ll update this when it’s resolved.
Aug 5, 09:27 PDT
I’m sure that was it. Thanks for having my back.
I’m deeply sorry about this. We’re seeing the same trouble with some designs, still. While the symptom (a persistent “Rendering your Design” message) is identical to the now-resolved issue that was happening last week, we’ve found that there is a separate issue causing the same trouble. This is still terrible inconvenient for you, I understand, and the team is working hard on getting this resolved.