I had a small fire and some of the ribbon cable going to the lens was damaged. The actual lens and circuit board next to the lens seem okay but there is definitely damage to the ribbon cable. Does anyone know how I can replace this or get a new one? Please no comments about having fire damage, just need to know how I can fix to get back up and running.
posting here opens a support ticket. They will get with you and get it sorted out soon.
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That’s the result of a small fire?! Whoa!
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Support will get back to you. Your photo shows your lid camera, not your lens.
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Yikes. And that is the only damage from a fire?
I’m so sorry to hear about the damage to your Glowforge.
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.