I’m sorry that your print head arrived without the window installed. In order to check that everything is in place correctly, I’d like to take a look at all of your optical surfaces.
Could you please post photos like the examples below?
- Both windows
- The printer head window, on the left hand side of the printer head
- The laser window on the inside left of the Glowforge
- The printer head window, on the left hand side of the printer head
- The printer head lens
- Both sides of the lens, top and bottom
- Both sides of the lens, top and bottom
- The mirror inside the printer head
- The bottom of the printer head
Once we have those pictures, we’ll follow up with next steps.