First prints failing

[rbtdanforth]

@eflyguy

(Actually, have you tried anything of your own design yet?)

Actually I suspect the sae GOGM might be a bad file for some reason. As I know you will be anxious to get going you might want to run the calibration so it will work better as you do get going. If you have another free design you might want to test that. It would be quite odd for it to be one design only and be a machine problem. I was thinking some screwup of a mark on the piece of wood but it looks like you have eliminated that possibility as well.

[johnj]

@steve.zurlo

OK, this is bizarre. Just for giggles I tried the metric version of the gift of good measure. It printed perfectly on the first try with the default PG settings

You’re probably trying to cut the imperial GOGM on metric draftboard.

[steve.zurlo]

@johnj

You’re probably trying to cut the imperial GOGM on metric draftboard.

Or maybe I’ve got metric electricity. I’ll call my power company today.

[steve.zurlo]

@eflyguy

(Actually, have you tried anything of your own design yet?)

I set the machine up yesterday afternoon and then spent the rest of the day trying to resolve this issue. Since the metric GOGM works fine, I suspect many/most other things will as well. I’ll try one of the other free designs when I get home from work tonight. I’m really starting to think this is a software/firmware issue. The failure characteristics are almost exactly the same each time. Like the laser is actually doing what’s it’s being told to, but the instructions are incorrect. (Or it’s misinterpreting the instructions)

[Pearl]

@steve.zurlo

Or maybe I’ve got metric electricity. I’ll call my power company today.

Your humor really is refreshing. It is hard to try to help someone where they come here yelling and ranting from their first post. It will be worked out, maybe not with this machine, but it will be made right.

[chelsea]

I’m so sorry to hear that your new Glowforge isn’t cutting reliably. Thank you for posting all of the detailed troubleshooting you have already done.

Unfortunately, after extracting the logs from these prints it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.