BEYOND FRUSTRATED! I set up my new Glowforge Pro today. I’ve made 1 successful cut and 3 engravings. Now it’s stuck on saying: “Focusing the head of your Glowforge”. I’ve read all the feedback and company replies. I’ve cleaned every mirror, cycled the setup, reconnected the wifi – all multiple time. NO LUCK!
The machine arm and head never move after turning the machine on. Nothing. They just stay dead where they are. There’s no clicking sounds. The app just shows it forever as “Focusing”.
I wish I heard clicking! At least that would be something. My machine just sits there doing nothing. Believe me; I’ve followed all the cleaning and set-up steps multiple times. I’ve left the lid open to see if it’s downloading a software update, and rebooted everything – including my router.
No luck yet. Nothing has worked. I was able to make 1 cut and 3 engravings – in total. Since then everything stopped.