Frayed cable

I’ve only had my Glowforge up and running for a little over a month, but I got done printing something today, and the cable that looks like it’s the carrier for the laser. I emailed support, but has anyone else had this happen, and, if so, can it be replaced without sending the whole unit back?

You will need to post a photo so folk can see what you are talking about. There is a white cable above and a drive belt below that if bad suggests other problems.

Are you referring to the white ribbon cable that goes to the carriage? If so I believe the machine has to go back if that needs replacement.

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.