FRUSTRATED! Glowforge Plus Stuck on Focussing & not reliable cutting

[Jules]

A lot of things can cause the machine to hang up, from WiFi issues, to being too quick to open the machine after a print finishes, to a dirty lens.

Steps to try:

1. Clean your lenses and windows using the instructions here:
   https://glowforge.com/support/topic/cleaning-service-and-moving/cleaning

2. Wait until you see the Ready status appear on the app before opening the lid after a print finishes. I believe that the machine needs to take some post-processing photos and send them, and interrupting that process might hang up the machine sometimes.

3. If you do hang it up…the instructions below tell how to get it unstuck again:

It just keeps centering and going offline

Thanks for letting us know about this. I extracted the logs from your unit to investigate, and here’s what I found: It looks like your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message or experience longer or more frequent calibrations. The most common solution to Wi-Fi challenges is to restart all the devices involv…