I am frustrated today with my 3 month old Glowforge Plus. I own a business and created a new line of laser cut products and they’re selling really well.
Since a few weeks after owning my machine it’s been getting stuck on focussing after the first cut. I have to turn the machine off for a good 5 minutes and keep the lid open till the machine comes ‘online’ and then close the lid. Sometimes it works and other times it doesn’t. Today has been a bad day. After each cut it keeps getting stuck on focussing.
Also today it decided that on the 4th job not to cut all the way through. It was the same material and same setting that I always use. From the backside I can just see dots. So I turned off the machine and tried again. It worked that time but then on the next job it did again. Once again - same material and settings. Each 8"x12" sheet of this mirrored acrylic is $9.50 from Inventibles. My machine malfunctions have just cost me $28.50.
Please HELP Glowforge. I think this unit needs to be replaced.