It looks like the GFUI is now showing the full 12x20 bed as usable. Yay! Almost.
Though the camera looks like it is aiming straight down, the image in the GlowForge UI looks like the camera is tilted towards the front of the machine. I can see the wood, crumb tray and a portion of the front pass-thru guard, but can’t see the back edge of the wood. I even moved the wood so it is tucked under the knobs that secure the pass-thru guard in place leaving approx. 3/4" of the crumb tray visible past the back edge of the board but still can’t get the full board visible in the UI.
Same before and after cleaning the camera, multiple reboots of the unit, etc. Not ProofGrade material but I did set the material height to 0.215" which is what it measures with calipers. Everything is level and the tray is secure in the dimples. I didn’t get chance to try with Proofgrade material yet but shouldn’t I be able to see the full crumb tray regardless of what material is in the machine?
Thanks so much for posting the screenshot, and for your patience. I’ve looked into this with our engineers, but unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.