Getting a purple light then orange

#1

Hello
I’m getting a purple light and it says I’m offline. Tried to do a set up and got your Glowforge has encountered an error. Tried turning it off then on I’m getting an orange light and its telling me that it too hot to work. its around 70F where its at.
Please help I need to engrave some items before Sunday.

Lisa

#2

I’m so sorry for the trouble. I extracted the logs from your Glowforge to investigate, and it looks like there may be a poor connection with your unit’s printer head. Often, this can be resolved by simply removing and reconnecting the head to ensure the best connection.

Could you please try the following for me?

  1. Turn off your Glowforge.
  2. Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.
  3. There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.
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  4. Take a clear photo of the gold pins inside the printer head where you just unplugged the wire ribbon. It should look like this.
    e7c2UtqvYg8ws6KWDAnyLIXQApLVYelR4eCvXlGw_p8w3G63Fke6ClrXt3__nYKCIUOkn98p5okLhVcAW42WUYexJyatZE0Y5KvX_i7-SzHsNG3UuQQddhB8scATRzzlaGpO-WLs.jpeg866×1154 172 KB
  5. Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.
  6. As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.
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  7. Turn your Glowforge back on.
  8. If you still have trouble after performing these steps, please reply with the photo of the gold pins from step 4. If you’d prefer not to share that photo in the forum, you can email it to us at support@glowforge.com

Thank you in advance.

#3

Apologies for the duplicated advice, @shelton322. I just noticed that you had already emailed us about this and one of my colleagues is already assisting you there. I’m going to close this thread, and we’ll continue working with you via email.

#4