Tell me how this company expects you to pay almost 7k for a machine and they don’t feel the need to have PROPER customer service?
customer service should NOT take DAYS to get back to a customer (man they were SO quick to answer my questions when I inquired about buying one in february! but apparently when you have an issue with said machine you purchased they thinks it’s ok to keep you in limbo for days on end) it’s 2019- you should be able to respond to a customer within 24 hrs. There is no excuse good enough- HIRE MORE PEOPLE.
I was supposed to be shipped a new lid cable, which seems like apparently 99% of users eventually have to replace (so you would think maybe they should supple that $20 cable in the shop? there’s a genius idea) and they told me EIGHT days ago they would notify me when it gets in the mail. No notification so clearly not in the mail. You would think that when I send a follow up email asking approx. when it would BE IN THE MAIL they would respond back. But no. 8 days I have been waiting. Utterly ridiculous. like, I’m disgusted.
I run my business a little differently apparently. See, I have customers (over 30) who have already given me their money. It has already been deposited into my bank account (much like GF!) so I feel like I OWE them an explanation as to why their orders aren’t in the mail- I mean, I would hate for them to think I’m ignoring them (much UNLIKE GF.)
They must know that the VAST majority of their customers are business owners- right? That it’s really not ok to keep us in the dark because we have our own businesses to run? How can I let my customers know what’s going on when even I don’t know? GF making me look like amateur hour over here.
It’s sad to think if I would have just ordered a new machine it would have been here already in the time since my very first email went out to them 2 weeks ago.
And don’t even get me started on the fact that they think it’s kinda funny they don’t have someone answering their phones “if you want to listen to our voicemail you can call…” WHAT BUSINESS DOESN’T HAVE SOMEONE REAL TO TALK TO ON THE PHONE. This is NOT ok.
I leave the country next week. I can’t even begin to tell you how frustrating it is that I’m dealing with all of this BS instead of getting ready for my trip. Am I going to be able to get my orders out before I go? I’m not holding my breath. Which means I will have to refund 30 people because lord knows in the age of prime delivery people won’t wait until the end of september to get the products they ordered- AND I DON’T BLAME THEM.
Shame on you GF.