Welcome to the community. Sorry you’re here for an issue, but there are lots of folks with passthroughs here - in the meantime @wesleyjames is totally right, you should open a ticket with support (email/website/Discord) because, if nothing else, if it is an mechanical issue you’re further up in the queue to get it addressed 
As fas as aligning manually - have you run the calibration? Most folks end up with sub-milimeter accuracy from the camera after doing so.