First off - I am so frustrated. I waited 5 weeks to receive this unit, spent $3000; made one cut and now the laser isn’t cutting the material all the way through.
I’ve tried all of the troubleshooting steps. The gift of good measure cut successfully the first time, tried to create the box on the approved design and the laser didn’t cut all the way through. I had to forcefully remove the items from the PG board. Since then all other approved designs and other just cuts have failed.
I’ve tried 3 PG materials that came in the kit and they aren’t cutting through. I’ve wasted all of that free material on a defective unit. Not a great way to start with a GF that’s potentially defective out of the box.
I’ve cleaned the cameras/mirrors with the Zeiss wipes as instructed to on the GF troubleshooting website. I’ve cleaned the crumb tray and made sure the feet were clean and no debris was in the way. I’ve slowed the speed down. I’m using full power. I’ve confirmed the material isn’t warped. I’ve confirmed it’s sitting flat against the crumb tray.
What is left? Can somebody help?