Thanks for letting us know those details. I’m so sorry you’re still experiencing difficulty. I’m looking into this issue now with the team. If you’re able, it would be great if you could send over some logs that will help us investigate.
To obtain the logs, could you please follow these steps?
- Reboot your Glowforge
- Wait thirty seconds
- Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
- Navigate to setup.glowforge.com and follow the instructions on screen
If Wi-Fi setup is unsuccessful, please:
- Reboot your Glowforge once more
- Wait thirty seconds
- Hold down the button on your Glowforge for ten seconds, until it glows with a teal color.
- Connect your computer to the Glowforge Wi-Fi network you see
- Visit the following URL in your browser: http://192.168.192.1:3000/logs/glowforge/zip
- A .zip file should download to your computer
- Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com
If you have any trouble with these steps, or if you run into something unexpected, please let me know.
Thanks in advance!