GF Printer head will not move

Last used my GF last night, no issues. Have been making stuff for a small business, keto the machine clean and cool. For some reason today it will turn on, clicks a bunch as usual, but the head won’t move. Tried almost everything i read up on these forums, still nothing. Reset the app, reset the wifi connection multiple times, still nothing. Placed the head right under the camera, nothing. Is there anything I’m not doing to figure out why this won’t work??

You might want to run through the checklist for the lid cable going out. Instructions are here:

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I’m so sorry you hit this snag! @Jules provided some great information.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.

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