To be fair, there were also showstopper bugs in Export As not too long ago. Several forum members reported files that would crash the GFUI when exported but not when saved, and eventually we got a live sample that turned out to contain some geometry that was… all wrong. I feel like they’ve fixed the problems in newer versions because I’ve never personally had a problem exporting from Illustrator. But I can understand why the Glowforge lawyers would want to be careful not to recommend their customers inadvertently awaken an ancient darkness.
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