I’ve been trying to cut a design all night and it won’t cut mylar all the way through (though I’ve done it before with the same design).
I literally cleaned all lenses and the camera 3 times.
Even though I have the depth at the precise level when I insert the settings, the GF program won’t let me set or change it in the area above and I think that’s the problem. When I click on the blue box above the design (where it says “unknown”, it shows a depth of .10 and I need .14 (which is what I put in the settings. . I click on the blue “unknown” box above the design and select “use uncertified material” but it won’t let me change the material depth.
Anyone know of a fix? I’ve also turned the machine off and back on again, worked with the same design with the exact same problem.