GF Store wouldn't allow me to complete order

Community Support
1

Filled my cart with more than my credit, expecting to pay the additional. When I tried to complete the order, I got a couple of red boxes with:

Something went wrong. Please try again.

and

1 error prohibited this record from being saved:
There were problems with the following fields:

Unable to pay for order using store credits

–
I removed some items from my cart until the total was under my credit amount, and the order processed correctly.

So I have my stuff ordered, but you might want to look into why that happened.

2

Something to check… The company uses your credit card on file. Might want to go to Glowforge.com and look at the payment options under your account. Mine has the same credit card I used to purchase the laser from 2015. Make sure the expiration date is still valid on your credit card.

2 Likes
3

I had the same message and it was because my credit card on file had expired.

1 Like
4

Thank you for letting us know about this. I’ve confirmed we have your order and it shipped 4/13. As @garyellefsen and @rpegg mentioned, it may have had something to do with your payment information. You can update this information on your next order or by going to Glowforge.com/account and clicking “Payment Options.”

I’m going to close this thread. If you have any trouble, please start a new topic or reach out to support@glowforge.com.