Thanks for letting us know. I’m so sorry for the inconvenience.
It looks like the file is a little complex, but we have a trick you can use to help it render much faster:
- Open your design in your design software
- Draw a box around the design. Give it a stroke that is a different color than the rest of the design.
- Upload the design to the Glowforge app and open it. The design will open, but everything inside the box will be grouped.
- Set the box to be ignored in the steps bar and configure the settings of your design as you wish.
Happy printing!