Glowforge Arrived Soaking Wet


#1

My Glowforge arrived today and it’s soaking wet. The box is dry. The moisture is all contained in the plastic bag it shipped in.


#2

The coolant has leaked. GF will be in contact soon to replace it. So sorry to hear it happened.


#3

Should I just box it back up then?


#4

Yes


#5

OK, thanks.


#6

Sit tight—they are usually pretty quick in addressing these types of problems.


#7

I hope so. I was super excited to finally have it today.


#8

I’m so sorry! We’ll need to replace your Glowforge. I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.


#9