Glowforge Arrived Soaking Wet

Community Support
1

My Glowforge arrived today and it’s soaking wet. The box is dry. The moisture is all contained in the plastic bag it shipped in.

2

The coolant has leaked. GF will be in contact soon to replace it. So sorry to hear it happened.

3

Should I just box it back up then?

4

Yes

5

OK, thanks.

6

Sit tight—they are usually pretty quick in addressing these types of problems.

1 Like
7

I hope so. I was super excited to finally have it today.

8

I’m so sorry! We’ll need to replace your Glowforge. I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.