Glowforge Aura powers off every time I connect to wifi

Hi there,
I reached out to customer support who was unable to assist.
Every time since I’ve had my Aura for the last 1 1/2 years (I’ve gotten 1 print). My Aura powers off after it connects to the wifi.
Has anyone else had issues with this?
Also, the WIFI!!! Am I right?
Back to the matter at hand. I seriously cannot do a dang thing on this machine. After spending this kind of money it’s just awful. Please help me if you can.

Thank you kindly
Sarah

As there aren’t any answers, likely we fellow customers have no way to help.

Likely not to get a better reception by posting duplicate posts.

What do you mean customer support was unable to assist? Can you elaborate?

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