Glowforge Aura won't calibrate

I have followed all of the steps but my glow forge aura will not calibrate. It continues to just give me an error saying to contact customer support. I haven’t had my machine for a month.

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Welcome to the community. I’m not absolutely positive, but I believe the calibration procedure is for perfomance models only, not for the Aura or Spark. I have all three models and have only ever done calibration on my basic machine.
Wondering why you feel the need to calibrate such a new Aura…what kind of issues are you having?

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Did you ever figure out the issue, mine is doing this too and I have only had it for like4 months and have barely used it

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