My Glowforge is stuck on Centering. I have tried all the suggestions I could find including the official ones, working on it for almost an hour now and nothing works. I bought a WiFi range extender just for my Glowforge, which is about an 8 foot straight shot, so WiFi connectivity is not the problem.
I have a craft show tomorrow and this machine not running is costing me about $150/hr. So my patience is slim.
Sometimes it makes it to Scanning, but never past that. At the moment the laser head is directly under the camera, as the official troubleshooting advice suggests doing.
The bed is empty, the lens is clean, I have powered down and up every machine in every order many times, with the laser in the center and the laser in the top left. Nothing works.
The reason this machine costs 2-3 times its competitors is largely because of a Mac-like assurance that it just works, that it’s so easy to use. Like magic.
I am not having a magical experience.
I’m so sorry you hit a snag. I know that you said you had tried several things, if you’ve already done the below just let me know and we’ll move forward with next steps.
The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:
Turn off your unit.
Open the lid.
Using both hands, gently roll the laser arm to the front of the unit.
There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.
If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.
Close the lid.
Turn your unit back on and wait for it to calibrate.
Let me know how it goes.
Thanks for the reply. Those ribbons all seem to be connected very securely.
I restarted and we are back on Centering.
Thank you for checking that out for us. Since everything is connected properly, it’s likely that the black cable on the lid has a problem. I’d like to send you a replacement for that cable, along with some instructions on how to replace it so we can get you back to printing as quickly as possible.
I’ll follow up with you in email to verify your shipping address.