I transferred my glowforge ownership to someone else so now it appears that Glowforge has closed my account and taken my $600 in store credit with it. Is this normal procedure?
I don’t own a glowforge machine any more but I still own multiple laser cutters and I was looking forward to cutting some proofgrade materials.
It might be. I seem to recall seeing something somewhere along the way that although the account can be transferred, the credits and extra warranty don’t transfer. (Dan might have mentioned it a couple of times, and I think the disclaimer when you got your refund used to say something about it as well.)
I didn’t get a refund and I didn’t transfer the account, I only transferred the laser cutter to someone else.
I should still be entitled to a founders discount and all my store credit because I did the waiting, I paid for the laser cutter and Glowforge messed me around for several years waiting for a laser.
i would wonder if they would continue to give founder discounts after you sell the machine. but if you have store credit, you should still be able to use that, i would think.