Glowforge Design Purchase(s)


#1

I made purchases from the glowforge designs. But, I can’t find the designs (to be printed and/or how to assemble, if necessary). Where do you retrieve them? I’ve checked in app.glowforge.com, my email etc.


#2

Normally they will just appear in your Dashboard. (Might need to hit the Show More button at the bottom.)

Assembly instructions will appear when you click here on a catalog file:


#3

Thanks. I checked the ‘show more’ button but I still did not see it show up.


#4

You scrolled all the way to the top? Generally, the most recent purchases show up at the top line.


#5

You may need to go back to the design in the catalog and use the “OPEN MY DESIGN” button.


#6

I did not see ‘OPEN MY DESIGN’ button. I check on the ‘App’, ‘Shop’ and ‘Catalog’ page. I do not have that button.


#7

Strange, this is what I see when I open a design in the catalog that I’ve purchased…


#8

ok, i had to purchase a second time. The first time when I clicked purchase, the confirm button did did not pop up, but it said that it was purchased and show the remaining balance. From that point, I could not find the design anywhere. The second time I purchased, It then had a second button that show ‘Confirm Purchase’. Now I’m able to see the design.

Thanks for the input. I guess it ‘beta’ for a reason.


#9

I’m glad to hear you were successful @stuart_riggs!

Thanks for letting us know about this issue. I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic.


#10