Glowforge does not power laser

My laser stopped engraving and cutting Five days ago. So I have removed the laser head cleaned and checked all connections. I found nothing physically wrong with it. Ran the gift of good measure and the laser still does not power up. It just moves the X and Y axis like there is no problem when ran, What Is fix?

Hi @gmikewilliams I see you already emailed us about this and we’re working on it there, so I’m going to close this topic to avoid any potential confusion or miscommunication with multiple threads. Thank you.