Glowforge down due to arcing cable against heat sink

I was cutting away on 1/8" acrylic and I heard a loud snap that I immediately recognized as electricity arcing. When I got to the machine I noticed that it was still running the shapes that were to be cut, but there was no output from the laser. From the left rear portion of the machine I saw arcing. I immediately shut it down. Upon further inspection, I discovered that an orange/red cable was hanging down and catching on the big heat sink as the laser moved around. It looks like it might connect the board to the tube? I’ve attached pictures of what happened.

I’m dead in the water and need to know what part this is and how to get a new one. Pretty sure I’m out of warranty. I’ll be contacting Glowforge when I’m finished here. Has anyone run into this problem before?


Posting here already opened up a support ticket, no need to contact them again via email.


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.