Glowforge hasn't worked at all

Head won’t calibrate or take a picture

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is it connected to wifi correctly?

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I don’t know. I went through the steps and it said it was. machine sped up and lights got brighter and teal light went out

I get messages that said no pictures taken

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So you have your browser open to the page right?

and do you see “homing” “calibrating” messages in the top right corner?

and then does it error out?

somebody will wander by with a lot more knowledge than is shortly.

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yes open dashboard for simple print and get no picture messages

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Well hopefully somebody will get on here and get you going again soon.

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.