Glowforge hasn't worked at all

refalls56 · May 17, 2021, 4:19pm

Head won’t calibrate or take a picture

ca_worth · May 17, 2021, 4:25pm

is it connected to wifi correctly?

refalls56 · May 17, 2021, 4:31pm

I don’t know. I went through the steps and it said it was. machine sped up and lights got brighter and teal light went out

refalls56 · May 17, 2021, 4:32pm

I get messages that said no pictures taken

ca_worth · May 17, 2021, 4:41pm

Odd.

So you have your browser open to the app.glowforge.com page right?

and do you see “homing” “calibrating” messages in the top right corner?

and then does it error out?

somebody will wander by with a lot more knowledge than is shortly.

refalls56 · May 17, 2021, 5:05pm

yes open dashboard for simple print and get no picture messages

ca_worth · May 17, 2021, 5:48pm

Well hopefully somebody will get on here and get you going again soon.

David.W · May 17, 2021, 6:29pm

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.