I just set up my brand-new glowforge basic and did a few test cut successfully last week. Yesterday, I turned it on and It wont calibrate or do anything. The website says that the printer is offline. I tried everything mentioned on the support page: https://glowforge.com/support/topic/troubleshooting/glowforge-is-offline but it wont work. Things i have tried:
Restart all the hardware (pc, modem, router, glowforge)
Move the router next to glowforge
3 Turn off and removed all electronics equipment nearby
4 Use mobile hotspot 2.4 Ghz. Put the phone on top of the printer.
When using mobile hotspot test, I constantly getting this error message:
_ While trying to setup your Glowforge, it became no longer reachable or responded in an unexpected way. Please make sure you are connected to the Glowforge wifi network and click Restart Setup. If this keeps happening, please contact us email@example.com
I have restarted the setup multiple time using both my mobile hotspot and my 2.4Ghz wifi but it didnt work. I contacted glowforge support but they didnt reply.
I suspected that the recent wifi patch ironically broke the printer wifi connection. Has anyone have similar problem? If so how did you fix it?