Oh no! I’m sorry you’ve hit a snag.
Your lid camera takes two pictures as part of every print job, both a ‘before’ picture before the print starts, and an ‘after’ picture when the cooldown process completes after your print. These images are transformed and used in the interface to help you see your design. Your view within the app looks as expected.
In regards to the specific print, it looks like Autofocus was used. In a scenario where precision is needed, I would highly recommend using our Set Focus feature.
If you’d like, you can use the Camera Recalibrator to see if further improvement is possible. It will only make changes if it can make your camera more accurate; otherwise, it will exit without any changes. It takes about half an hour.
You’ll need a 12” x 20” piece of Proofgrade material with no markings or stickers. The feature was designed to be used with a flat piece of medium Proofgrade Draftboard, used upside-down (with the QR code side down). It may work with other materials that are the same size and use the same print settings as well, like Proofgrade plywood.
It prints a grid of markings, takes a picture, then measures its height in multiple locations. This data is used to make your camera more accurate for future prints.
To get started, click on this link: Launch the Camera Recalibrator