I’m sorry you ran into trouble. So we can investigate further, could you please share a few details about the issue?
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Does this occur with every design you upload, or just one?
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If the issue is limited to one file, please post the file you’re having trouble with.
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Please do the following:
- Go to https://www.whatismybrowser.com/
- Click the link underneath “Share my system info with tech support”
- Copy the highlighted link
- Reply to this, and paste in the link provided
This will help us understand the circumstances around your error so we can work on it for you.
Thanks in advance!