I just spent 2 hours running multiple configurations on my router and the only way I am able to use my new Glowforge is to bypass my router (mesh network, multi-band, WPA security, 1 gig pipe , etc.) and instead use my mobile phone as a hotspot.
I also missed that techincal support is only by email and takes up to 24 hours when I purchased my new device this week.
If and when technical support gets to this thread, I would appreciate a real-time communication channel to resolve this issue. It is unseemly to me to have a $6000 piece of equipment, built in 2020 that is incapable of working with WiFi network protocols that have existed for over 20 years.
things I wish I’d known