Make sure you are cleaning ALL the windows that need cleaning, in addition to the lens. A lot of people miss the one in the left side of the machine. They’re all listed in the “Things that need cleaning” section on the support page.
Another thing to check is your air assist fan. If you’ve had your GF for a while, or if you’ve cut a lot of high-residue materials, it might be needing a cleaning.
You have one lens, one mirror, a lid camera and several windows to keep clean. Also, your exhaust and air assist fans should be cleaned regularly. One of the optics that often gets missed is the side window located insice the machine on the left. If you follow all of the cleaning instructions and still can’t get Proofgrade material to cut with Proofgrade settings, print the Gift of Good Measure and post photos of the front and back of the print along with the time and date of the print. Support will use this information to help you.
Hello, @emly I am very sorry to hear about the cut through problems you are running into. I would like to run a test print to establish a baseline for the cut through problems we are seeing.
There are several things that need to be checked if the laser doesn’t cleanly cut through the material. We’ve discovered that photos don’t always come through well in emails, so I’ve included several links that will take you to reference instructions and photos. Please turn off your Glowforge and check the following:
I’m having the same problem. I hope you are able to resolve it and please let us know what resolves your problem! (For me, the temporary fix is running jobs on the machine until it has “warmed up” and then it will cut normally again. But I should get on the GoGM the next time I use my machine.)
Thanks for the help everyone! It was what geek2nurse and dklgood suggested. Reading it, I thought it was one of the lens I did clean but with the article Ray linked, I realized I never saw/cleaned that at all. Now that it’s cleaned, everything is working fine. Thank you everyone!
@lazurin I attached a picture of it. Cleaning this fixed my problem.
Hi @emly. Thank you for letting us know the suggested cleaning was able to help you get your Glowforge to cut through the Proofgrade Acrylic material. I’m happy to hear it was able to be resolved, so I’ll go ahead and close this thread.
@lazurin Feel free to create a new thread, or email us at firstname.lastname@example.org, and we’ll be happy to work with you to troubleshoot any similar cut through trouble.