Thanks for letting us know. I’m sorry that your print didn’t come out beautifully!
To cut successfully, there are three important things to check. First, your material must lie flat. This requires a clean, properly installed crumb tray and flat materials. Second, there must be no obstructions, dirt, or damage preventing the laser light from reaching your material. Third, your design must be set up properly - for example, with lines that are fully on the material and that are set to cut.
Since you’ve already cleaned and checked your material for warp and are printing one of our designs, I suggest you check your machine for debris per the instructions in our troubleshooter.
Once you’ve finished inspecting, please try printing the Gift of Good Measure one more time. We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Please print another Gift of Good Measure on Proofgrade Draftboard and let us know the result. If it doesn’t print well, please let us know the date and time of your print and send photos of the front and back of that print.
Thank you.