I ordered my Glowforge Basic a couple weeks before Christmas with the understanding that it was backordered and I would not get it until January. That being said, the weeks dragged by as I waited. FINALLY, last Thursday, it arrived. Huzzaahhhh! My husband I and I carefully put it together, only to discover after hours of reading forum posts, etc, that there was a software problem. Support saw my email and post and quickly told me that I would need to tell them to replace it under warranty and they would email me the shipping labels to return my defective Glowforge while simultaneously sending me a replacement. I promtly let them know to please send the labels and send the new machine. That was last Friday. As of today, I have had no answer to any of my four emails, no shipping labels and no phone number is available to contact them.
I am beyond annoyed and am about to send a BBB grievance as well as a public forum review. Completely unprofessional and very shady business practices.