In the app it shows Offline. I restarted the Glowforge. It then went through Focusing, then Centering, and back to offline. The laser head never moved. Now (a few minutes later) the laser head is moving and it says centering… It occasionally makes little movements… now it’s scanning… so it finally came online. Now I’m cutting a simple 1cm circle to test the cutting speed on this material, and when I hit print it goes to Preparing… and gets hung up so I cancel it. Now I see why it was hung up - the Glowforge says it’s Offline again.
Some tips, please.
Have you had offline issues before?
What you’re describing is almost certainly a connectivity issue with either your local network, or your networks connection to the cloud. Have you looked at the troubleshooting guide for “My Glowforge is Offline?”
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Yes I have had these problems before, and you’re probably right that it’s a connectivity issue. 90% of the time it works fine though - sure would be nice if there was an indicator of signal strength.
Guess I’ll grab a range extender and see if that solves it.
Thanks!
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Your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.
The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.
- Turn off the computer, phone, or tablet that you’re using
- Turn off your Glowforge
- Unplug your modem
- Unplug your Wi-Fi access point
- Wait one minute, then plug everything back in and turn them back on
If that doesn’t work, we have two more suggestions that often make a big difference:
-
Improve the signal path between your Glowforge and your Wi-Fi access point
Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
- Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
- Relocate your Wi-Fi access point closer to your Glowforge
- Move your Glowforge closer to your Wi-Fi access point
- Install a Wi-Fi range extender closer to your Glowforge
- Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
-
Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.
I hope this helps. Please let us know if you have any other questions.
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.